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2017 audio books great3/17/2024 Amazon’s Echo smart speaker rose on the lot where its Fire Phone flamed out. Over its nearly 22 years, Amazon has moved into one sector after another and gentrified it, even if that meant tearing down its own existing structures. It’s a surprising answer from a man known for his disciplined adherence to Six Sigma–style processes and data-driven decision making. ![]() “Our customers are loyal to us right up until the second somebody offers them a better service,” CEO Bezos says. ![]() “There’s just something very human” about them, he says. ![]() “I think neighborhoods, cities, and towns that have evolved are more interesting and delightful than ones that have been carefully top-down planned,” he tells me when I meet him at Amazon’s Seattle headquarters in November.
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